Shipping Policy

At DOC Healing, we are committed to delivering products that support your journey toward mindfulness and well-being. Our shipping process is designed with care, ensuring that your orders reach you in a timely manner and in perfect condition.

  1. General Information

    All orders are subject to product availability. If an item is not in stock at the time of your order, we will notify you promptly and refund your payment. Each order is a step toward greater balance, and we want to make sure you have the right tools on your path to harmony.

  2. Shipping Locations

    We currently ship within Malaysia to help you tap into the healing energy of our products. At this time, we are unable to ship to P.O. boxes or military addresses.

  3. Shipping Costs

    We strive to keep shipping costs as balanced as the elements we honor. Shipping costs are calculated based on the weight and destination of your order, and will be displayed before you complete your purchase.

  4. Delivery Time

    Our delivery times are estimates and start from the date of shipment. Each order is packed with care, and we aim to have it with you in:

    Standard Shipping: 3–7 business days
    Express Shipping: 1–3 business days
    Please note that we do not ship on weekends or public holidays, as we believe in allowing time for rest and reflection.

  5. Order Processing Time

    Once your order is placed, it will be processed within 1 week. Orders placed on weekends or holidays will be processed on the next business day, ensuring that every package is sent with the attention and care it deserves.

  6. International Shipping

    While we currently only offer shipping within Malaysia, we are working on expanding our reach. If you are interested in international shipping, please contact us at [email protected] for personalized assistance.

  7. Shipment Tracking

    Once your order has shipped, you will receive a tracking number via email. Use this to follow the journey of your package as it makes its way to you.

  8. Shipping Delays

    While we do our best to ensure timely delivery, unexpected delays may occur due to weather, customs, or other circumstances. Should this happen, we appreciate your patience as we work to resolve the issue.

  9. Damaged Items

    If you receive a damaged item, contact us immediately at +60 11-3966 2388 or [email protected]. We will guide you through the process of replacing the damaged item, ensuring that you can continue on your path without disruption.

  10. Returns and Refunds

    For information on returning an item, please refer to our Return & Refund Policy.

  11. Contact Us

    If you have any questions or need assistance with shipping, please reach out:

    Email: [email protected]
    Phone: +60 11-3966 2388