Return & Refund Policy

At DOC Healing, we are committed to providing products that support your journey toward mindfulness, well-being, and spiritual transformation. We understand that sometimes a product may not resonate with you, and we offer a compassionate return and refund process.

1. Returns

   If for any reason you are not fully satisfied with your purchase, we accept returns within 14 days of receiving your order. To ensure your return is eligible:

   The product must be unused, in the original packaging, and in the same condition as when you received it.
   Items that have been used or damaged outside of transit will not be eligible for a refund, as we believe in maintaining the integrity of our healing products.
   Please contact us at [email protected] or +60 11-3966 2388 to initiate your return. We will provide guidance on how to proceed.

2. Non-Returnable Items

   Certain items are non-returnable, including:

   Gift cards
   Personal care items, such as skincare or wellness products, for safety and hygiene reasons.
   Clearance or final sale items.

3. Refunds

   Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 7–10 business days.

   Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). The cost of shipping the item back to us is also the responsibility of the customer, unless otherwise agreed upon.

4. Late or Missing Refunds

   If you haven’t received your refund within the expected time frame, please:

   Check your bank or credit card statement.
   Contact your bank or credit card company, as processing times may vary.
   If the issue persists, reach out to us at [email protected] for further assistance.

5. Exchanges

   We only replace items if they are defective or damaged during transit. If you need an exchange for the same item, please contact us at [email protected] or +60 11-3966 2388. We will ensure that your healing journey remains uninterrupted.

6. Shipping Returns

   To return a product, please use a trackable shipping service or purchase shipping insurance, especially for high-value items. We cannot guarantee that we will receive your returned item without this precaution.

7. Contact Us

   If you have any questions or concerns about your return or refund, we are here to help. Please contact us at:

   Email: [email protected]
   Phone: +60 11-3966 2388